Returns & Refund Policy
We have a 7 business days return policy, which means you have 7 business days after receiving your item to request a return.
The return shipping costs paid by the customer are as follows:
The customer did not see the size chart clearly, resulting in a mismatch in the size of the clothes.
Returns due to personal preferences (unless there is a defect or misrepresentation in the product).
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
The circumstances under which we bear the return shipping costs are as follows:
The item doesn’t match product images or descriptions.
The product has defects or quality problems.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@alolani.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@alolani.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like customized products(such as special orders or personalized shirts). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return & Exchange address
We're available to support you via
Email: service@alolani.com
Phone：+86 13822214576
Address: Room 1123, 11th Floor, Building 3, Agile Science and Technology Innovation Center, No. 3 Kerong 2nd Street, Guangzhou Private Science and Technology Park, No. 1633 Beitai Road, Baiyun District, Guangzhou
If you want to return your products, please contact us at service@alolani.com.
We strive to respond to your questions within 24 hours
All delivery times are estimated, and Alolani is not responsible for delays due to some unpredicted factors (weather, courier factors, customer error, holiday-related delays) or any other unforeseen factors.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method and the refund should arrive within 5-10 business days. If it has been longer than two weeks, please contact us at service@alolani.com
Cancel
Cancel within 24 hours:
If you decide to cancel your order within 24 hours of purchase, you will be eligible for a full refund. Please notify us of your cancellation request within this timeframe to initiate the refund process.
Cancel more than 24 hours after purchase:
For cancellation requests received more than 24 hours after purchase but before the order has been shipped, you may be eligible for a partial refund. The refund amount will be determined on a case-by-case basis, taking into account any expenses incurred in processing your order up to the cancellation date.